IT Technical Support Services
IT Technical Support Services
Beyond Cost Reduction and Efficiency.We believe that we are a group of pioneers in the local market in terms of providing round-the-clock technical support service mainly to end-users of computing devices.
Technical Support Services can be availed via Remote Help Desk or On-site Assistance by a professional technician who are available near you, once you sign a Service Level Agreement (SLA) with Digital Icon Company.
Digital Icon Company offers a full spectrum of maintenance and support services with flexible contracting arrangements to manage the IT environment operations.
We Provide
- Setup and troubleshoot of PCs, networks, and support processes (e.g. DSL, Access Point, etc.).
- Sync of mobile devices.
- Addressing challenges with the servers, storage, software and data backup and recovery.
- Installing and configuring technical equipment (e.g. installation of screen, RAM, hard disk, etc.).
- Virus removal and protection utilizing a hardware firewall and endpoint security.
- Windows Server support from file sharing to user management.
- Software applications support everything from upgrades resolving program errors and crashes.
- Printers and Multifunction’s support from configuration of printing and scanning devices for sharing and faxing.
Benefits
- Easy and immediate access to tech experts through our ticketing system and remote support services.
- Customer productivity can be maintained through focused operations management.
- Better access to technology.