IT Technical Support Services

IT Technical Support Services

Beyond Cost Reduction and Efficiency.

We believe that we are a group of pioneers in the local market in terms of providing round-the-clock technical support service mainly to end-users of computing devices.

Technical Support Services can be availed via Remote Help Desk or On-site Assistance by a professional technician who are available near you, once you sign a Service Level Agreement (SLA) with Digital Icon Company.

Digital Icon Company offers a full spectrum of maintenance and support services with flexible contracting arrangements to manage the IT environment operations.

We Provide

  • Setup and troubleshoot of PCs, networks, and support processes (e.g. DSL, Access Point, etc.).
  • Sync of mobile devices.
  • Addressing challenges with the servers, storage, software and data backup and recovery.
  • Installing and configuring technical equipment (e.g. installation of screen, RAM, hard disk, etc.).
  • Virus removal and protection utilizing a hardware firewall and endpoint security.
  • Windows Server support from file sharing to user management.
  • Software applications support everything from upgrades resolving program errors and crashes.
  • Printers and Multifunction’s support from configuration of printing and scanning devices for sharing and faxing.

Benefits

  • Easy and immediate access to tech experts through our ticketing system and remote support services.
  • Customer productivity can be maintained through focused operations management.
  • Better access to technology.